Civil Aviation Minister Ram Mohan Naidu Kinjarapu reports that flight operations are stabilizing as the backlog from the disruption is being addressed.
New delhi, 20 july 2024
Following the devastating impact of the Microsoft outage on flight operations across the country, airline systems at Indian airports resumed normal operations at 3 a.m. Saturday, according to the civil aviation ministry.
According to an official statement released on X by Civil Aviation Minister Ram Mohan Naidu Kinjarapu, travel changes and refund processes are underway.
“Airline systems at several airports have resumed normal operation since 3 a.m. Flight operations are presently running well. There is a backlog due to yesterday’s disturbances, which is progressively being removed. “The statement also mentioned that we anticipate having all issues resolved by noon today.”
The disruption of Microsoft 365 and Azure services had the greatest impact on the aviation industry. Hundreds of flights, including those operated by Indigo, Air India, SpiceJet, and Akasa Air, were delayed or cancelled when airline operators discovered their systems were inoperable and had to rely on manual methods.
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According to flightradar24 data, over 400 aircraft at Delhi Airport were delayed, and over 50 were cancelled.
Why were airports and airlines affected by the CrowdStrike outage?
The global technological outage appeared to be caused in part by a flawed software update distributed by CrowdStrike, a large US cybersecurity outfit. CrowdStrike’s software is used by major organizations all over the world, therefore the outage affected all of their systems at once.
Cloud-based technologies ensure that planes arrive on time and our airports run efficiently. So when these services went down, it was as if they had been turned off.
Indigo, India’s largest airline, stated that the issue with Microsoft Azure had an impact on its systems “across the network,” resulting in increased wait times at its contact centers and airports. A message issued on Friday stated that there may be delayed check-ins and lengthier lines”We are actively working with Microsoft Azure through our digital team to resolve these issues as quickly as possible.”
Aksa Air
In a statement on social networking platform X, the airliner stated that its online services, such as booking, check-in, and booking management, would be temporarily unavailable.
Air India Express
“Several airlines and airports worldwide have experienced disruptions in online and airport operations due to transient issues with their digital infrastructure. We apologize for any inconvenience and thank you for your patience and understanding,” the X post said.
SpiceJet
Right now, a technical issue is affecting our capability to provide you with updates on flight disruptions.
Updates will be shared once the problem is sorted out. We appreciate your patience,” SpiceJet stated.
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